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• kfons commented  ·  November 13, 2012 5:54 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  We would need to have ontime delivery metrics at minimum (ontime delivery. number late vs totoal number, etc.), costs of quality would be good, fill rate (partial vs full deliveries)

• John commented  ·  May 4, 2012 9:27 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Not a NAV user (wish I was; our system is woeful), but I have a manual Excel-based scorecard. It has metrics (on time, fill accuracy, payment terms, quality, ease of resolution, minimums, lead time, etc.) and then weights each of those by a % to get to 100%. And for reach metric I use a 1-10 scale with a definition of what each scale value means. That is, for fill accuracy an 8 means "fills PO on target date 80-95% of the time." A 4 means "hits PO qty on target date 40-50% of the time." Each customer probably has different metrics and score meanings, but being able to record them helps otherwise subjective scores to remain more objective.

• AdminMatt Traxinger (Admin, I Love NAV) commented  ·  April 17, 2012 6:01 a.m.  ·  Flag as inappropriateFlag as inappropriate  ·  Delete

  Could you elaborate on what types of information you would like to be captured? While I am familiar with the concept I think anyone who was going to develop a solution for it, whether that be Microsoft of a 3rd party, would need significantly more information.